FAQs

1. What if I place an order and the flowers are not available?

Flowers are natural and seasonal, so availability may vary depending on freshness, sourcing, and market conditions.

For arrangements, we use only fresh flowers that meet our quality standards. If a particular flower is unavailable or not fresh enough, our florists may replace it with another suitable flower that complements the arrangement and maintains the overall look and value.

For cut flowers, we try to provide the same type of flowers selected at the time of order. If they are unavailable, we will contact you and may suggest an alternative flower or a different delivery date based on availability.

2. Do you offer bespoke arrangements?

We do not offer fully bespoke arrangements as a regular service at the moment.

However, if you have a specific request, you can write to us at hello@monicasflowerdeli.com. We will review the request and try to accommodate it where possible, depending on flower availability, timeline, and design feasibility.

3. I want to cancel my order. How will I get a refund?

For cancellation requests, please email us at hello@monicasflowerdeli.com with your order details.

Cancellations or order changes should be requested at least 24 hours before the scheduled delivery date.

Because flowers are perishable and often sourced or prepared in advance, cancellation requests received within 24 hours of delivery may not be eligible for a refund, especially if the order has already been prepared, customised, or dispatched.

If a refund is approved, it will be processed through the original payment method or bank account used for the order.

4. Can I cancel a subscription?

Yes, subscriptions can be paused, resumed, or cancelled between scheduled deliveries.

Please inform us at least 3 days before your next scheduled subscription delivery. If flowers have already been planned, sourced, or prepared, changes may not be possible for that delivery.

If a refund is applicable for remaining deliveries, it will be reviewed and processed on a pro-rata basis.

5. Do you offer same-day delivery?

Yes, same-day and scheduled delivery may be available in Bangalore, subject to flower availability, order timing, preparation capacity, and delivery location.

Same-day orders should ideally be placed at least 4 hours before the requested delivery time.

A same-day delivery or service fee may apply. We also offer a complimentary message card where you can add a handwritten note with your gift, subject to availability.

6. Do you deliver to all areas in Bengaluru?

We deliver to selected serviceable areas across Bengaluru.

Please share the complete delivery address, landmark, recipient name, and phone number while placing the order. This helps us confirm serviceability and ensure smooth delivery.

If an address is outside our serviceable area, we will contact you and suggest possible options where available.

7. What are your regular delivery hours?

Our regular delivery window is between 7:00 am and 9:00 pm on the scheduled delivery date.

Delivery timing may vary depending on order type, location, route planning, weather, traffic, and recipient availability.

8. Can I request a specific delivery time?

You can mention your preferred delivery time while placing the order. We will try our best to accommodate it based on route planning, traffic, flower preparation time, and delivery availability.

Exact delivery time is not guaranteed unless a specific paid delivery slot or special delivery arrangement has been confirmed in advance.

9. How are my flowers packaged?

Cut flowers are usually wrapped in quality paper to help protect them during transit and keep them fresh.

Arrangements may be wrapped or packed using suitable materials such as burlap, paper, or other packaging depending on the design and product type.

Where applicable, flower food or care instructions may be provided to help improve flower longevity.

10. Can I add a message card with my order?

Yes, you can add a message card with your flower order. Where available, we may include a handwritten note with your message.

Please make sure the message is shared correctly at the time of placing the order.

11. What happens if no one is available to receive the flowers?

We may call or message before delivery to confirm the address, recipient availability, or delivery instructions.

You may also request delivery to a security guard, reception desk, neighbour, or another responsible person at the delivery location, where permitted.

If delivery cannot be completed due to recipient unavailability, locked premises, restricted access, or non-response after confirmation, we may attempt re-delivery at a suitable time. Additional delivery charges may apply for missed or repeat delivery attempts.

12. Can I change the delivery address after placing the order?

Address changes can be requested up to 24 hours before the scheduled delivery date.

If the order has already been prepared or dispatched, address changes may not be possible. If a change is accepted after dispatch, additional delivery charges may apply.

13. What should I do if my flowers arrive damaged or wilted?

Please email us at hello@monicasflowerdeli.com within 24 hours of delivery with your order details and clear photographs of the flowers.

Since flowers are perishable, concerns raised after 24 hours may not be accepted. Verified cases may be eligible for replacement or refund as per our Return, Refund, and Cancellation Policy.

14. How long will my flowers last?

Flower life depends on the type of flowers, weather, room temperature, water quality, sunlight exposure, air-conditioning, and care after delivery.

To help them last longer, trim the stems, place them in clean water, keep them away from direct sunlight and heat, and change the water regularly.

15. Do the flowers look exactly like the product image?

Product images are for reference. Since flowers are natural and seasonal, the final arrangement may vary slightly in colour, size, bloom stage, foliage, wrapping, or styling.

We make every effort to maintain the overall look, quality, and value of the arrangement.

16. How many deliveries do I get with a 3-month or 6-month subscription?

For subscription purposes, we generally consider 4 weeks per month.

A 3-month subscription usually includes 12 deliveries.

A 6-month subscription usually includes 24 deliveries.

The exact number of deliveries will depend on the subscription plan selected and agreed at the time of purchase.

17. Can I change or cancel my order once it is placed?

Yes, order changes or cancellations can be requested up to 24 hours before the scheduled delivery date.

Changes may include delivery address, delivery date, message card, or certain order details, subject to feasibility.

Same-day orders, customised arrangements, and orders that have already been prepared or dispatched may not be eligible for cancellation, refund, or modification.

18. Do you take bulk or corporate orders?

Yes, we may accept bulk, event, festive, or corporate flower orders depending on the requirement, location, timeline, and flower availability.

For bulk or corporate enquiries, please contact us at hello@monicasflowerdeli.com with your requirement and preferred delivery date.

19. Can I place an order through WhatsApp or phone?

Yes, you may contact Monica’s Flowerdeli through our available communication channels for order-related support.

Orders will be confirmed only after required details and payment confirmation are received.

20. How can I contact Monica’s Flowerdeli?

For orders, delivery support, subscriptions, cancellations, or product concerns, please contact us at:

Monica’s Flowerdeli
Website: https://monicasflowerdeli.com/
Email: hello@monicasflowerdeli.com