Privacy Policy

This Privacy Policy explains how Monica’s Flowerdeli collects, uses, stores, shares, and protects personal information shared by customers and users of our website, services, and communication channels.

This policy applies to Monica’s Flowerdeli, our website https://monicasflowerdeli.com/, and the products and services offered by us.

Information We Collect

We may collect personal information when you visit our website, place an order, make an enquiry, subscribe to updates, contact us on WhatsApp, email or phone, or interact with us through any other service channel.

The information we may collect includes:

• Name
• Phone number
• Email address
• Billing and delivery address
• Recipient name and delivery details
• Order details and preferences
• Payment-related information
• Messages, enquiries, feedback, or special instructions shared by you

We collect this information only when it is voluntarily provided by you or required to complete an order, delivery, payment, customer support request, or service-related activity.

Payment Information

Payments may be processed through third-party payment gateways, banks, UPI providers, or other authorised payment service providers.

Monica’s Flowerdeli does not store full card details, CVV, UPI PIN, banking passwords, or other sensitive payment authentication details.

Payment-related information is used only to complete transactions, process refunds where applicable, confirm payment status, and maintain order and business records.

Non-Personal Information

We may collect limited non-personal information when users interact with our website. This may include browser type, device type, operating system, pages visited, time spent on the website, and general technical information.

This information helps us understand website performance, improve user experience, and maintain website functionality.

Cookies

Our website may use cookies or similar technologies to improve user experience, understand website usage, and support basic website functionality.

Users may choose to disable cookies through their browser settings. However, some parts of the website may not function properly if cookies are disabled.

How We Use Your Information

Monica’s Flowerdeli may use collected information for the following purposes:

• To process and deliver orders
• To contact customers regarding orders, delivery, payments, refunds, or service updates
• To respond to enquiries, complaints, feedback, or customer support requests
• To personalise customer experience where relevant
• To improve our products, services, website, and customer communication
• To send promotional updates, offers, festive collections, subscription information, or newsletters only where permitted or consented to
• To maintain business, accounting, tax, and legal records
• To prevent fraud, misuse, unauthorised transactions, or service abuse

We use personal information only for lawful and legitimate business purposes connected with our products, services, customer relationship, legal obligations, and business operations.

Sharing of Information

We do not sell, rent, or trade customers’ personal information.

We may share limited information only where necessary with trusted third parties, such as:

• Delivery partners
• Payment gateway or banking partners
• Website hosting or technology service providers
• Customer support or communication tools
• Legal, tax, accounting, or regulatory authorities where required by law

Such information is shared only to the extent required to provide our services, complete transactions, process deliveries, maintain records, or meet legal obligations.

Marketing Communication

If you choose to receive updates from Monica’s Flowerdeli, we may use your phone number, email address, or messaging details to share offers, product updates, festive collections, subscription information, or service announcements.

We will send promotional communication only where you have opted in, consented, or where permitted under applicable law.

You may opt out of promotional communication at any time by contacting us or using the unsubscribe option where available. However, we may still contact you for order-related, payment-related, delivery-related, or service-related communication.

Data Protection and Security

We take reasonable steps to protect personal information from unauthorised access, misuse, loss, alteration, or disclosure.

However, no method of online transmission, website storage, or digital communication is completely secure. While we follow reasonable safeguards, we cannot guarantee absolute security of information shared online.

Data Retention

We retain personal information only for as long as necessary to fulfil the purpose for which it was collected, including order fulfilment, customer support, business records, legal compliance, tax purposes, dispute resolution, and fraud prevention.

When information is no longer required, we may securely delete, anonymise, or archive it as appropriate.

Customer Rights

Customers may contact Monica’s Flowerdeli to request access, correction, update, deletion, or withdrawal of consent in relation to their personal information, subject to applicable legal, business, and record-keeping requirements.

For any such request, we may ask for basic verification to confirm the identity of the person making the request.

Grievance and Privacy Contact

For privacy-related questions, correction requests, deletion requests, withdrawal of consent, or grievances regarding the handling of your personal information, you may contact us at:

Monica’s Flowerdeli
Email: hello@monicasflowerdeli.com
Website: https://monicasflowerdeli.com/

We may ask for basic verification before processing any request related to personal information. Requests will be reviewed and addressed in accordance with applicable law and our business record-keeping obligations.

Third-Party Links

Our website or communication may include links to third-party websites, payment platforms, social media pages, or external services.

Monica’s Flowerdeli is not responsible for the privacy practices, content, or policies of third-party websites or services. Users are encouraged to review the privacy policies of such third-party platforms before sharing information with them.

Changes to This Privacy Policy

Monica’s Flowerdeli may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.

Customers and users are encouraged to review this page periodically to stay informed about how we collect, use, and protect personal information.

Acceptance of This Policy

By using our website, placing an order, contacting us, or using our services, you agree to the terms of this Privacy Policy.

If you do not agree with this Privacy Policy, please avoid using our website or services.

Contact Us

If you have any questions about this Privacy Policy, the practices of Monica’s Flowerdeli, or your dealings with us, please contact us at:

Monica’s Flowerdeli
Website: https://monicasflowerdeli.com/
Email: hello@monicasflowerdeli.com

Last updated: June 2026