Return, Refund, and Cancellation Policy

At Monica’s Flowerdeli, we take care to prepare and deliver fresh, high-quality floral arrangements. As flowers are natural and perishable products, slight variations in colour, size, bloom stage, and arrangement style may occur depending on seasonal availability.

Returns and Replacements

We do not accept returns for fresh flowers once delivered. However, if the flowers received are wilted, damaged, or of poor quality due to transit, we will review the concern and may offer a replacement in genuine cases.

To help us verify the issue, customers are requested to share clear photographs of the product within 24 hours of delivery, along with the order details, at hello@monicasflowerdeli.com.

Replacement requests will be reviewed case by case. Monica’s Flowerdeli reserves the right to decide whether a replacement is applicable based on the condition of the product, delivery circumstances, and verification received.

Refunds

Refunds are considered only in genuine cases where a replacement does not resolve the issue or where Monica’s Flowerdeli is unable to fulfil the order.

If a refund is approved, it will be processed to the same bank account or payment method from which the original payment was received. Refunds cannot be transferred to a different bank account, as they are processed through the original payment route.

Refund timelines may depend on the payment gateway, bank, or financial institution involved.

Delivery Charges

If a separate delivery charge was paid, including for same-day delivery, the refund will usually apply only to the product amount. Delivery charges are non-refundable once delivery has been attempted or completed.

Order Cancellation

As flowers are prepared fresh and are perishable in nature, cancellation requests can only be considered if they are made before the order has been prepared or dispatched.

Same-day orders, customised arrangements, and orders that have already been prepared, dispatched, or attempted for delivery cannot be cancelled or refunded.

Subscription Pause and Resume

For flower subscriptions, we offer a flexible pause and resume facility based on customer availability.

Customers are requested to inform us at least 3 days before the scheduled subscription delivery date for any pause, resume, or change request. Requests received later than this may not be possible to accommodate if flowers have already been planned, sourced, or prepared for delivery.

Non-Refundable Situations

Refunds or replacements may not be applicable in the following cases:

• Incorrect or incomplete delivery address provided by the customer
• Recipient unavailable at the time of delivery
• Delivery refused by the recipient
• Premises locked or inaccessible
• Product kept unattended for a long period after delivery
• Natural variation in flower colour, size, shape, or bloom stage
• Cancellation requested after preparation or dispatch
• Delay caused due to circumstances beyond our reasonable control

Final Decision

All replacement, refund, and cancellation requests will be reviewed by Monica’s Flowerdeli. The final decision will be made based on the nature of the concern, product condition, delivery status, and supporting information shared by the customer.

Last updated: June 2026