Terms of Service

These Terms of Service apply to all orders, purchases, subscriptions, deliveries, and services provided by Monica’s Flowerdeli through our website, phone, WhatsApp, email, social media, or any other communication channel.

By placing an order with Monica’s Flowerdeli, you agree to the terms mentioned below.

Nature of Flowers and Product Availability

Flowers are natural and seasonal products. Their colour, size, shape, bloom stage, and availability may vary depending on season, sourcing, weather, and market conditions.

While we make every effort to match the arrangement shown or requested, exact replication may not always be possible.

If a particular flower, foliage, colour, wrapping material, or decorative element is unavailable or not fresh enough to use, Monica’s Flowerdeli may replace it with the next best available option of equal or similar value. Such substitutions will be made by our florists with the intention of maintaining the overall look, feel, quality, and value of the arrangement.

Orders and Acceptance

Orders are accepted subject to product availability, delivery feasibility, payment confirmation, and serviceable location.

Monica’s Flowerdeli reserves the right to refuse, cancel, or modify an order where the requested product, delivery location, delivery timeline, or order requirement cannot be fulfilled.

In such cases, we will make reasonable efforts to inform the customer and offer an appropriate alternative, rescheduling option, replacement, or refund where applicable.

Delivery Timings

For regular morning deliveries, orders will generally be delivered between 7:00 am and 9:00 pm on the scheduled delivery date.

For other delivery slots, same-day deliveries, special deliveries, event deliveries, or customised orders, the delivery time may vary depending on availability, distance, traffic, weather, preparation time, and delivery route planning.

We make every effort to deliver on the requested date. However, unless a specific paid delivery slot or special delivery arrangement has been confirmed in advance, exact delivery time cannot be guaranteed.

Delivery Delays and Unforeseen Circumstances

In the event that delivery cannot be completed on the scheduled date due to circumstances beyond our reasonable control, such as weather conditions, natural disasters, strikes, road closures, traffic disruptions, local restrictions, acts of terrorism, civil disturbance, or other unforeseen issues, Monica’s Flowerdeli will re-attempt delivery as early as reasonably possible.

We will not be liable for delays caused by circumstances outside our control.

Customer and Recipient Availability

Customers are requested to ensure that the recipient is available at the delivery address during the expected delivery window.

If delivery is delayed or unsuccessful due to recipient unavailability, locked premises, refusal to accept delivery, security restrictions, incomplete information, or any other circumstance beyond our control, Monica’s Flowerdeli will make reasonable efforts to complete the delivery.

In such cases, refunds will not be offered. Any subsequent delivery attempt may attract additional delivery charges.

Incorrect or Incomplete Address

Customers are responsible for providing accurate and complete delivery details, including address, landmark, recipient name, phone number, and any special delivery instructions.

If an incorrect or incomplete address is provided and we are unable to contact the customer or recipient for confirmation, the order may still be charged, whether or not delivery is completed, due to the perishable nature of flowers.

Any re-delivery or change in delivery location may be subject to additional charges.

Address Confirmation

Monica’s Flowerdeli may contact the customer or recipient to confirm delivery address, availability, or delivery instructions where required.

Failure to respond to such calls or messages may affect delivery timelines. Monica’s Flowerdeli will not be responsible for delays or failed delivery caused due to non-response from the customer or recipient.

Cancellations and Order Changes

Any cancellation, address change, delivery date change, or order modification must be requested at least 24 hours before the scheduled delivery date.

Cancellation or modification requests received within 24 hours of the delivery date may not be accepted, especially if flowers have already been sourced, prepared, customised, or dispatched.

Orders cancelled within 24 hours of the delivery date will not be eligible for refund.

Same-day orders, customised arrangements, subscription deliveries already planned, and orders already prepared or dispatched cannot be cancelled or refunded.

Product Condition and Damage in Transit

Monica’s Flowerdeli takes care to deliver fresh flowers and arrangements in good condition.

If the flowers or arrangement received are damaged in transit, wilted, or of poor quality, the customer must contact us within 24 hours of receipt and share clear photographs of the product for verification.

As flowers are perishable, claims made after 24 hours of delivery may not be accepted.

Where the concern is verified, Monica’s Flowerdeli may offer a replacement wherever possible. If replacement is not possible, we may offer a full or partial refund depending on the nature of the issue.

Care After Delivery

Once flowers are delivered, their freshness and life depend on handling, room temperature, water, sunlight exposure, air-conditioning, and general care.

Monica’s Flowerdeli will not be responsible for reduced flower life caused by improper handling, lack of water, exposure to heat, delayed unpacking, or unsuitable storage conditions after delivery.

Images and Product Representation

Images shown on our website, social media, or catalogue are for reference purposes. Actual arrangements may vary slightly based on flower availability, seasonal freshness, design interpretation, and packaging availability.

We make every effort to maintain the overall style, value, and quality of the arrangement.

Pricing and Payments

All prices are subject to change without prior notice. Prices may vary based on flower availability, season, special occasions, customisation, delivery location, and urgency of delivery.

Orders will be processed only after payment confirmation, unless otherwise agreed by Monica’s Flowerdeli.

Additional charges may apply for special delivery requests, re-delivery, urgent orders, extended-distance delivery, event setup, or customised requirements.

Subscriptions

For subscription orders, customers may request pause, resume, or change in delivery schedule.

Such requests should ideally be made at least 3 days before the scheduled subscription delivery date. Requests received later may not be possible to accommodate if flowers have already been planned, sourced, or prepared.

Limitation of Liability

Monica’s Flowerdeli will make reasonable efforts to fulfil orders as requested. However, we will not be liable for indirect, incidental, or consequential losses arising from delay, non-delivery, product variation, recipient unavailability, incorrect address, or circumstances beyond our reasonable control.

Our maximum liability, where applicable, will be limited to the amount paid for the concerned order.

Policy Updates

Monica’s Flowerdeli may update these Terms of Service from time to time. Updated terms will be posted on our website or shared through appropriate channels.

Continued use of our services after such updates will be considered acceptance of the revised terms.

Contact Us

For any questions about these Terms of Service, orders, delivery, cancellations, or product concerns, please contact us at:

Monica’s Flowerdeli
Website: https://monicasflowerdeli.com/
Email: hello@monicasflowerdeli.com

Last updated: June 2026