T&C

 

These Terms and Conditions apply to all orders, purchases, deliveries, subscriptions, and services provided by Monica’s Flowerdeli through our website, phone, WhatsApp, email, social media, or any other communication channel.

By placing an order with Monica’s Flowerdeli, you agree to the terms mentioned below.

Product Availability and Substitution

Flowers are natural and seasonal products. Their colour, size, shape, bloom stage, and availability may vary depending on season, sourcing, weather, and market conditions.

While we make every effort to match the arrangement shown or requested, exact replication may not always be possible.

If a particular flower, foliage, colour, wrapping material, or decorative element is unavailable or not fresh enough to use, Monica’s Flowerdeli may replace it with the next best available option of equal or similar value. Such substitutions will be made by our florists with the intention of maintaining the overall look, feel, quality, and value of the arrangement.

Delivery Timings

Orders are generally delivered between 7:00 am and 9:00 pm on the scheduled delivery date.

We may call or message the customer or recipient before delivery to confirm the address, recipient availability, or delivery instructions.

We make every reasonable effort to deliver the flowers or arrangements on the requested date. However, exact delivery time cannot be guaranteed unless a specific paid delivery slot or special delivery arrangement has been confirmed in advance.

Delays and Unforeseen Circumstances

If we are unable to complete delivery on the scheduled date due to unforeseen circumstances, such as weather conditions, natural disasters, strikes, road closures, local restrictions, acts of terrorism, civil disturbance, or other events beyond our reasonable control, we will re-attempt delivery as early as reasonably possible.

Monica’s Flowerdeli will not be liable for delays caused by circumstances outside our control.

Incorrect or Incomplete Address

Customers are responsible for providing accurate and complete delivery details, including recipient name, full address, landmark, phone number, and any special delivery instructions.

If an incorrect or incomplete address is provided and we are unable to contact the customer or recipient to confirm the address, the order may still be charged whether or not delivery is completed, due to the perishable nature of flowers.

Any re-delivery or change in delivery location may attract additional charges.

Recipient or Customer Unavailability

Customers are requested to ensure that the recipient is available at the delivery address during the expected delivery window.

If delivery is delayed or unsuccessful due to recipient unavailability, locked premises, refusal to accept delivery, security restrictions, incomplete information, or any other circumstance beyond our control, Monica’s Flowerdeli will make reasonable efforts to complete delivery.

In such cases, refunds will not be offered. Any subsequent delivery attempt may attract additional delivery charges.

Address Confirmation

Monica’s Flowerdeli may call or message the customer or recipient to confirm address details, delivery instructions, or recipient availability where required.

Failure to respond to such calls or messages may affect delivery timelines. Monica’s Flowerdeli will not be responsible for delays or failed delivery caused due to non-response from the customer or recipient.

Cancellations and Address Changes

Any cancellation, address change, delivery date change, or order modification must be requested at least 24 hours before the scheduled delivery date.

Cancellation or modification requests received within 24 hours of the delivery date may not be accepted, especially if flowers have already been sourced, prepared, customised, or dispatched.

Orders cancelled within 24 hours of the delivery date will not be eligible for refund.

Same-day orders, customised arrangements, subscription deliveries already planned, and orders already prepared or dispatched cannot be cancelled or refunded.

Product Condition and Damage in Transit

Monica’s Flowerdeli takes care to deliver fresh flowers and arrangements in good condition.

If the flowers or arrangement received are damaged in transit, wilted, or of poor quality, the customer must contact us within 24 hours of receipt and share clear photographs of the product for verification.

As flowers are perishable, claims made after 24 hours of delivery may not be accepted.

Where the concern is verified, Monica’s Flowerdeli may offer a replacement wherever possible. If replacement is not possible, we may offer a full or partial refund depending on the nature of the issue.

Care After Delivery

Once flowers are delivered, their freshness and life depend on handling, room temperature, water, sunlight exposure, air-conditioning, and general care.

Monica’s Flowerdeli will not be responsible for reduced flower life caused by improper handling, lack of water, exposure to heat, delayed unpacking, or unsuitable storage conditions after delivery.

Limitation of Liability

Monica’s Flowerdeli will make reasonable efforts to fulfil orders as requested. However, we will not be liable for indirect, incidental, or consequential losses arising from delay, non-delivery, product variation, recipient unavailability, incorrect address, non-response, or circumstances beyond our reasonable control.

Our maximum liability, where applicable, will be limited to the amount paid for the concerned order.

Contact Us

For any questions about these Terms and Conditions, orders, delivery, cancellations, or product concerns, please contact us at:

Monica’s Flowerdeli
Website: https://monicasflowerdeli.com/
Email: hello@monicasflowerdeli.com

Last updated: June 2026